Shipping and delivery
Orders ship from Sudbury, Ontario, Canada.
Please allow 2–3 business days for order processing.
TEMPORARY SHIPPING RATES CHANGES
*** Please note that shipping rates may vary due to Canada Post pricing updates and fuel surcharges beyond our control. ***
Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout. If you live in an apartment, suite, unit, or building, be sure to include this information in the address field. This is especially important for orders shipped via Lettermail within Canada, which does not include tracking through Canada Post. Missing unit numbers may result in delivery delays or returned mail.
Chiing Creations is not responsible for packages that cannot be delivered due to incomplete or incorrect addresses.
Canada
Lettermail (Untracked)
3–6 business days
This option is available for smaller items such as lightweight products and within Canada only. Please note that lettermail does not include tracking.
Please use below guidelines to help you to decide if you can use lettermail to ship your orders.
If your order is too large or bulky to fit within Lettermail size limits, it will need to be shipped as a tracked parcel instead.
In this case, we will contact you with the updated shipping cost. Any additional shipping fees will need to be paid before your order can be processed and shipped.
Tracked Parcel
3-10 business days
Recommended for larger orders or if you prefer tracking.
Free shipping is available within Canada for orders over $90.
United States
7–14 business days (tracked parcel)
International
10–21 business days (tracked parcel)
Customers are responsible for any customs duties or import fees required by their country.
Additional Notes
- Delivery estimates are provided by Canada Post and are not guaranteed.
- Chiing Creations is not responsible for delays caused by postal services or customs.